Getting started
Open Workspace, choose a tool, and begin with one clear task. Catcher is for collecting material; Notes is for organizing what you want to keep.
Support
Help with Trellisy
Find the part of the product you are using and follow the relevant guidance.
Account & sign-in
Use Sign in in the header. Account preferences and appearance are available from your avatar after sign-in.
Catcher
Import a supported source, review the material, then choose an AI Note action when you want help understanding it. Keep the page open while audio or video processing is running.
Notes
Create and organize notes in your local workspace. Some visible AI and search entries are still being completed and may not perform a full action yet.
Points & Premium Access
Signed-in users can buy Points through Paddle. 1 USD equals 1 Point, and the minimum top-up is USD 9.99. First top-up: USD 9.99–25.00. Second top-up: USD 9.99–100.00, available once the remaining balance is 5 Points or less. Third top-up: USD 9.99–500.00, available once the remaining balance is again 5 Points or less. Fourth and later top-ups: USD 9.99–500.00 with no remaining-balance gate. Applicable taxes are calculated at checkout and added to the top-up amount. Confirmed purchases are credited after server-side payment confirmation. Points never expire, are limited to Trellisy services, and cannot be cashed out or transferred. Trellisy does not offer a user-initiated refund process; purchases are generally non-refundable, except where required by law or imposed by Paddle, a card issuer, or a card network.
Troubleshooting
Refresh the page once, confirm you are signed in when required, and keep media-processing pages open. Do not repeatedly submit the same long-running request.
Contact support
Email contact@trellisy.com with the route, source type, expected result, actual result, and a screenshot where possible.